CALIFORNIA MANGO Ultimate Footcare Kit *Final Sale*
THIS ITEM IS FINAL SALE. NO RETURNS OR EXCHANGES. NO EXCEPTIONS.
Pickup available at Velvet Noire Boutique
Usually ready in 24 hours
Velvet Noire Boutique Shipping Policy
Hello, Gorgeous! We’re so excited for you to receive your fabulous finds! Please take a moment to review our shipping policy to keep everything smooth and stress-free.
✨ Before You Checkout ✨
Orders move through our boutique super quickly, so once placed, they can’t be canceled or modified. Thank you for your understanding—your happiness means so much to us!
Holiday Season Grace
It’s the most wonderful time of the year—but also the busiest for us and shipping carriers! During the holiday peak season (November 15–January 15), please allow extra time for your goodies to arrive. We’ll make sure your order is shipped out as quickly as possible (usually within 4-5 business days), but after it leaves our hands, the magic is up to USPS/UPS. Thank you for your patience, babe!
Shipping Timeline
- In-stock items ship within 24-48 business hours (Monday-Friday).
- Weekends and holidays are excluded from shipping timelines.
- Preorder or custom items: Please read their descriptions for details (see below for more info).
Delivery Dates: Any delivery date provided is an estimate and not guaranteed. Use your tracking number (sent via email) to stay updated on your order's journey!
Important Shipping Details
- Incorrect Addresses: Double-check your address, cutie! Orders returned due to incorrect info can be reshipped for an additional fee (we’ll only reship once).
- Free Shipping: If you qualify for free shipping, we’ll pick the best shipping method for your package.
- Shipping Costs: These are calculated by weight and dimensions.
Mobile App Perk Alert!
✨ Shopping on our app? All U.S. app orders placed within 24 hours of each other will ship FREE! It’s our little way of saying thanks for shopping with us.
International Orders
- Customs/duty fees (if applicable) are the customer’s responsibility.
- VNB is not responsible for any customs duties, tariffs, or additional charges that may be imposed in your country.
- VNB will try to send all items in your order at one time to help reduce duties
- Heads Up: Orders returned due to unpaid customs fees cannot be refunded.
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Also: International Orders are nonrefundable
Velvet Noire Is NOT Responsible For:
- Shipping delays caused by USPS/UPS.
- Lost or damaged packages once they leave our hands (please contact your carrier).
- Packages marked as "delivered" but not received (reach out to your local Post Office or UPS for help).
Carrier Help Contacts:
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
Customers that have experienced lost/damaged/stolen items and have purchased "Delivery Guarantee" can file a claim in the Resolution Center and work with Resolve to correct the issue.
Preorder & Special-Order Items
- Preorder Items: Made just for you! These typically ship within 2-3 weeks but could take longer depending on our vendors. Check the item's description for specific timelines!
- Special Order Wigs: These require extra time and care—expect 3-4 months for these beauties to arrive and ship.
✨ Important Note: If your order includes a preorder or special-order item, the entire order will ship once everything is ready.
If a preorder or special order takes longer than 3 weeks, we’ll reach out with options:
- Full refund
- Shop credit
- Exchange for an in-stock item
Waitlist & Pre-Authorization Information
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Waitlists
Waitlists are used for customers who are interested in a product but, it is currently out of stock. Customers can add themselves to a waitlist and when and IF we restock, they will be notified that an item is in their shopping cart, and they will have 1 hour to checkout or they lose it. This is a great option for customers who do not want to pre-authorize payment but are still interested in being notified if we restock an item.
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Pre-Authorizations
Pre-Authorizations are used for customers who are interested in a product but, it is currently out of stock AND want to be bumped AHEAD of our waitlists and guarantee payment upon restock. Customers can add themselves to a product waitlist AND pre-authorize payment. What this means is we do NOT take payment when you add yourself but rather when and IF we restock, that customer will be AUTOMATICALLY charged that day. If we do NOT ever restock that product, you will NEVER be charged.
Need Help?
Our Velvet Noire team is here for you! Email us at contactus@velvetnoireboutique.com with any questions or concerns.
Thank you for being part of the Velvet Noire family. You’re the reason we sparkle! ✨
Xoxo,
The Velvet Noire Boutique Team
Everything You Need to Know:
Returns & Exchanges
Everything You Need to Know: Returns & Exchanges 
REQUEST RETURN HERE 1. Return Timeframe: Don’t forget, your returns need to be postmarked within 14 days (7 days for 2nd Warehouse items) of receiving your fabulous package! The countdown starts from the delivery date listed by the shipping carrier, not the day you unbox your goodies. And remember, tags must be intact (if applicable) for a successful return!
2. Condition Matters: We want your items to be as fresh as a daisy! Please ensure that all return items are unworn, unwashed, and free from any stains, odors (like smoke or perfume), or pet hair. If it looks like it’s been through a fashion show, we can’t accept it—no exceptions! This also includes keeping those shoe & wig boxes in tip-top shape.
3. Inspection Time: Our team will carefully inspect all returned items, and we reserve the right to deny a return based on its condition. If your return doesn’t meet our guidelines or isn’t postmarked within 14 days, please don’t send it back! You’ll be responsible for any extra shipping costs to have it sent back to you. If you choose not to pay for return shipping, your items will be donated to charity after 7 days.
4. Final Sale Alert!
Some items are final sale and can’t be returned, including:- Beauty Products, Skin Care, Hair Care, Inhalers
- Graphics& Customized Products
- Wig Liquids, Aerosol Products, Caps/Grips, & Combs
- Swimsuits/Bodysuits – 2nd Warehouse only
- Jewelry – 2nd Warehouse only
- All items marked *SALE
- All items discounted 30% or more
- All INTERNATIONAL orders
5. Shipping Costs: All returned items are shipped back at your expense. But don’t worry! We offer Free Returns Coverage from REDO on all purchases. If you opt-in at checkout, your return shipping label is included, making returns a breeze! If you skip the coverage, you’ll be responsible for the return shipping costs.
6. Processing Times: Here’s how long it takes to process your returns based on where your item is from:
- Velvet Noire Boutique Warehouse – Schofield, Wisconsin: 3-5 business days
- VNB 2nd Warehouse – California: 5-7 business days
7. Refunds: We charge a restocking fee based on the following table: if you choose to receive your refund to Account Credit, the restocking fee is waived.
| Refund Rate | Restocking Fee |
|
0% - 19% |
5% |
| 20% - 29% |
8% |
| 30% + | 10% |
PICK UP ORDERS: All pick-up orders must be collected within 7 business days from the fulfillment date. If you can’t make it, please select shipping instead! If a pick-up order isn’t collected within 7 days, we’ll cancel it and refund you minus the 5% restock fee.
Local Pick-Up Location:As you pull into the driveway, go around the building to the right. We’re on the left!
Velvet Noire Boutique
5503 Schofield Ave, Suite E
Weston, WI 54476
Damaged Products: We take pride in quality-checking each item before it reaches you! If you receive a damaged or defective item, please report it within 3 days of delivery by clicking HERE .Thank you for shopping with us at VNB! If you have any questions or need assistance, our fabulous customer support team is just an email away at contactus@velvetnoireboutique.
